Delivery Returns

  1. Any date or period for delivery shall be considered as indicative only, although it is our policy to try to despatch all orders within 3 working days. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the supplier. Headlines cannot be held responsible for delays in the delivery caused by the supplier, the carrier or any other third party.
  2. We deliver to the countries listed on the Website, subject to our absolute discretion, (“International Delivery Destinations”). However there are restrictions on some goods for certain International Delivery Destinations, so please review the information on the Website carefully before ordering goods.
  3. If you order goods from the Website for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
  4. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
  5. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
  6. Shipping
  7. All Orders will be delivered using the service as detailed at time of ordering. Further details regarding delivery methods and services can be found at info@headlinesbeauty.com. Headlines have the right to fluctuate any prices in proportion with its costs for shipping. The Customer must request any other delivery method at the time of order and goods will be shipped under the Customer’s responsibility as defined in clause 8.
  8. Passing of Risk
  9. Customer will assume risk of the products ordered once they have been delivered to the address specified on the Order. Headlines accept no liability for undelivered parcels where the Customer provides an incorrect or invalid delivery address and/or fails to collect the Order from the delivery address specified
  10. In the event of an order being lost by a third party, Headlines bears no risk once it has left their trading premises. Where goods have been received damaged, a refund/exchange application will only be acknowledged if the goods are returned together with their original packaging within 14 days of receipt to the Headlines trading address, also see clauses 9 and 10, below.
  11. Where the goods are signed for, the customer bears the risk once the goods are signed for. If a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods.
  12. In the event of either of the circumstances detailed in clause 8.2 or 8.3, Headlines will forward a claim to the carrier on the behalf of the customer. Before this can be processed, Headlines will issue the customer with a 'Lost Orders Form' which must be completed and returned before any claim can be pursued.
  13. This is not a guarantee and Headlines has the right to refuse any application. Any refund/exchange given is at the discretion of the management of Headlines. Failure to give accurate information while making a claim may lead to a prosecution.
  14. Acceptance
  15. The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within 14 days after their receipt the Customer shall have notified the seller in writing or by email that the goods are rejected (this does not however affect the customer’s statutory rights). If no such action has been taken, Headlines shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any reject at a later date.
  16. Returns Procedure
  17. If the goods are to be rejected in the time limit set in clause 9 above, the Customer shall comply with the return procedure as defined in clause 10.2, below. Headlines will not accept any returned goods should the return not follow the aforementioned return procedure.
  18. The Customer must follow the returns policy set out on the reverse of their invoice or as detailed on www.headlinesbeautycom. This requires emailing Headlines (info@headlinesbeauty.com) to notify their intention to return any goods.
  19. In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. The Customer must notify Headlines within 30 days of purchase and return the product to Headlines before the refund or replacement can be issued. We will examine the returned product and will notify you of your refund within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day the return is received at Headlines and we confirm to you that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
  20. In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a partial refund (full refund of the goods less any postage costs), unless the order is cancelled within the cooling off period in accordance with clause 11, in which case a full refund will be given. However, the Customer will be responsible for the cost of returning the item to Headlines. Goods must be returned to Headlines before the partial refund can be issued.
  21. Cancellations
  22. Cancellations which are not due to a defect or discrepancy are only accepted if the Customer complies with the following cancellation procedure and the follows the Returns Procedure outlined in Clause 10.
  23. Within 14 days after receipt of the goods, the Customer must contact Headlines in writing via the contact details below. The goods must be ‘as new’ and unused, in original undamaged packaging, including all items and free gifts received. It is the Customer’s responsibility to take reasonable care of the products until their return to Headlines. Headlines will consider that the Customer has not taken reasonable care if the goods have been used in a way or extent, exceeding what a customer would similarly examine the goods in a retail shop prior to purchase.